FAQs

How can I find the right size?

In order to choose the right size for your child, you can refer to the Size Guide

How can I wash your products?

Minimoo offers clothes with high end materials that require your attention to stay soft and beautiful (cashmere, merino wool, silk ...). To preserve the beauty of your clothes, a care label is sewn on each product. It is by following these recommendations that your garment will remain beautiful in time and that its material will not be altered. In addition, we recommend that you wash your clothes before use.

Do you provide measurements of the lengths of the skirts, dresses, etc?

No we do not offer the actual measurement to each size.

What payment method can I use?

We accept the following payment methods: Visa, Mastercard, PayPal, ApplePay.

Is it safe to use my credit card on this website?

Yes, the data is SSL-encrypted and PCI compliant with the PCI Data Security standards for all major credit cards. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

How do I track my order?

It will take usually between 5-10 business days.

How do I modify or cancel my order?

Once an order is completed and confirmed, it cannot be cancelled, updated (to add/remove items) or changed. Please view our Return & Exchange policy for additional information.

 

Company Location

We are a passionate and friendly Canadian company, home to a team of individuals who have a deep love for children and a genuine passion for children's fashion. In addition to our own brand, we meticulously curate high-quality, design-focused products from around the world. Our commitment is to provide our customers with the finest shopping experience, delivering excellence and style in every aspect of our offerings.

Where do you ship from?

We ship from our warehouse in China. Therefore, if you order multiple items, please expect them to be shipped separately as different factories specialize in different areas of manufacturing.

In which currency will I be charged?

All orders within Canada are processed in Canadian Dollars (CAD), while orders outside Canada are processed in United States Dollars (USD).

The cart may display various currencies, but you'll check out in USD at the current exchange rate.

How can I get in touch if I encounter any issues with my order?

If you encounter any issues with your order, please don't hesitate to reach out to us via email at service@minimookids.ca.

Will I have to pay customs?

While most countries do not require customs fees, it may depend on your location and the quantity of items you order.

Will I be subject to taxes?

Customs regulations vary by country. For detailed information, please reach out to your local customs office. In the rare event of import duties or taxes, it's the customer's responsibility to cover these costs.